CRTC Expands protection to Mobile Users
TDS News – The Wireless Code requires early cancellation fees to be reduced to zero within 24 months. Within the 24 months, you may need to pay an early cancellation fee and it will be calculated according to the formulas set out in the Wireless Code.
The Wireless Code was created by the CRTC to make it easier for consumers to prevent bill shock, get information about their contracts from their provider, and ensure their provider is living up to their associated rights and responsibilities.
Today, the CRTC clarified that the Wireless Code applies to all device financing plans sold with a wireless service plan, including plans over 36 months. Device financing plans must comply with all relevant protections of the Wireless Code to ensure consumers are fully protected.
“One of the core principles of the Wireless Code is the ability of customers to take advantage of competitive offers in the marketplace. We want to ensure that device financing plans are not being used to keep customers with their current provider at the end of their service contract.” Ian Scott, Chairperson and Chief Executive Officer, CRTC
The Commission has also established that device financing plans are similar to device subsidies when determining early cancellation fees under the formula established in the Wireless Code. To ensure that customers know what early cancellation fees to expect, the same protections will apply.